Frequently Asked Questions

1.What is Play Kennel?

Play Kennel is a brand that celebrates the playful spirit of dogs! We're passionate about everything canine, offering products that bring joy to both pets and their owners. Along with our merchandise, we share training tips, fun activities, heartwarming stories, and adorable dog photos to keep the canine spirit alive.

2. What types of products does Play Kennel sell?

We offer a wide range of canine-inspired merchandise, including apparel, accessories, toys, and lifestyle products for both dogs and their humans. Our products are designed to add fun and excitement to your life and your pet's

3. Do you ship internationally?

Yes! We are proud to ship worldwide. Our manufacturing and fulfillment partners are located in the US, UK, EU, and AUS, ensuring fast and efficient delivery no matter where you are.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

4. How are shipping rates calculated? 

Shipping rates are dynamically determined based on the size of the package and your location. You’ll be able to see the exact shipping cost during checkout before completing your purchase.

5. Where are your products manufactured? 

Our products are manufactured and fulfilled by trusted partners located across the US, UK, EU, and Australia. This ensures high-quality items and efficient delivery to our global customer base.

6. How long will it take for my order to arrive?

Delivery times depend on your location and the specific product. Once your order is shipped, you will receive tracking information. Typically, orders are delivered within 7-14 business days.

7. Can I return or exchange my purchase?

No Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

8. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking details. You can use this information to monitor your package’s journey to your doorstep.

9. What if I receive a damaged or incorrect item?

Quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it.

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.playkennel.com

10. How do I contact customer service?

You can reach our customer service team by visiting the "Contact Us" page on our website or by emailing us at contact@support.playkennel.com We aim to respond within 1 - 24 hours.